Help
Help and frequently asked questions
Short answers to what families ask us most. If yours isn't here, write to us; a person reads every message.
How do I start?
Download OtherMy, sign in with Apple, Google, email or your phone number, or try it first as a guest. It starts with a short conversation of six questions about you; a few minutes later your copy is ready and you can talk with it. Every answer you add makes it more like you.
How do I make a copy of my mother, father or grandparent?
On the home screen choose For Someone Else, pick who they are to you and give their name. Then answer questions about them, add memories, their voice recordings and chats you have with them. If they are with you, let them answer by talking: tap the microphone and hand them the phone.
Can my mother answer the questions herself by talking?
Yes. Tap the microphone on any question and talk. The app writes the words out, you can check them, and then save. To keep the sound of her voice as well, add voice recordings of her to the copy.
How do my brothers and sisters add to the same copy?
From the copy's page, share its invite code or QR code. When a family member enters it in the app, you confirm them; they can then add their own memories and answers and talk with the copy. Up to five family members can help with one copy.
Can the copy talk in their real voice?
With Premium, a copy can speak in the voice of the person it is about, made from their own recordings, and you can call it. A voice is only made with that person's consent, or your right as family where the law allows it. The voice can be removed at any time.
Can I bring in our WhatsApp chats?
Yes. Export a chat from WhatsApp as a text file and share it with OtherMy. The app learns how that person writes from their own messages. Only their side of the chat teaches the copy, and you can delete the import at any time.
What is a guardian?
Someone you trust who looks after your copy if something happens to you. While you are here they can do nothing. If they report that you have passed away, you get 30 days and several reminders to say you are fine before anything changes.
What are Messages for the Future?
Words, photos, voice or video that you leave for someone and that reach them on a day you choose, such as a birthday or a wedding day, or after you are gone, when your guardians confirm it.
What do the plans include?
You can start for free. Basic ($0.99 a month) adds more answers, people and memories and a copy of one other person. Pro ($9.99 a month) adds more of everything, voice messages and copies of up to three people. Premium ($29.99 a month) adds talking with a copy in its own voice and copies of up to ten people. Yearly and lifetime plans are also offered in the app, where your local prices are shown.
Can I give OtherMy as a gift?
Yes. In the app you can buy a year of Pro or Premium, or Pro or Premium for good, as a gift. You get a code to give; the person enters it in Settings and the plan becomes theirs. Nothing renews.
What happens if I move to a smaller plan?
Nothing is deleted. What goes beyond the smaller plan is locked, newest first: the copy stops reading those answers and memories until you move up again or delete something to make room. The app shows you what would be locked before you change plans.
How do I download or delete my data?
In Settings choose Download My Data to get everything you shared in one file. You can delete any answer, memory, recording or chat on its own, or delete your whole account in Settings; deletion is permanent.
Does OtherMy use my data to train AI?
No. What you share is used to make your copy answer like you, and nothing else. It does not train public AI models and it is never sold. See How our AI works for the details.
How do I cancel a subscription?
Subscriptions are managed by Apple. Open Settings on your iPhone, tap your name, then Subscriptions, and choose OtherMy. You keep your plan until the end of the period you paid for.
Which devices and languages are supported?
iPhone and iPad with a recent version of iOS. A copy answers in the language you talk to it in.
Still need a hand?
Write to support@othermy.com or use the contact form. We usually answer within two working days. Inside the app, Settings has a Contact Us page that also sends us your app version, which helps.
Read more: How our AI works · Privacy Policy · Terms of Service · Guides for families